Performance

Our performance is of interest to the whole community, as we recognise residents expect high quality and good value for money services.

The 2008/09 financial year saw the introduction of the new national Performance Framework, replacing the existing Best Value Performance Indicators (BVPIs) with the new National Indicators (NIs). In 2010/11, these were superceded by the new Single Data Set.

Our Performance team produce various performance reports throughout the financial year.

Please note CAA has now ceased under the new Government, we are awaiting an update on future plans. This section will be updated as soon as any information becomes available.

Details of internal and external audit arrangements can be found in this section.

The National Indicator Set launched by government in April 2008 contained a number of indicators which draw on the citizen's perspective. These were collected via the Place Survey. The National Indicator Set and Place Survey were abolished in 2010/11.

Scrutiny enables councillors, partners and members of the public to challenge the performance of our services and ensure our services meet the needs of residents.