Countryside

Contact details

Countryside team

Council Offices
Brympton Way
YEOVIL
BA20 2HT
United Kingdom

Tel:01935 462462

 

   
Service standards

General

  • All permanent front line staff will be fully qualified first aiders
  • All Countryside staff will work in line with adopted 'Countryside staff guidelines', which includes all relevant health and safety legislation, our protocols on safe working practices and required training programmes
  • We will respond to customer contact in a polite and respectful manner in accordance with the customer charter
  • All permanent members of staff working with volunteers and children will have a current, enhanced Criminal Records Bureau clearance certificate

Sites Team

  • We will carry out annual tree safety surveys of tree stock within our land holdings
  • We will update and revise the countryside sites risk assessments annually
  • All countryside sites will have a current management plan
  • Country Parks will strive to maintain Green Flag status with annual applications
  • All work on countryside sites will comply with land designations and relevant legislations, e.g. Wildlife and Countryside Act 1981 and National Parks Act 1949
  • At Country Park sites all litter bins will be emptied and areas litter picked twice a week and more frequently in high use summer months
  • Correspondence received by telephone, letter or email will be acknowledged with a holding reply within five working days and receive a full reply within ten working days
  • Vandalism and graffiti on countryside sites will be removed within one working day
  • Site staff will wear logo-ed green uniform when working on sites so easily identifiable by the public

Access team

  • All reports of faults on the Public Right of Way (PROW) network will be logged onto the County Council database
  • On receipt of reports they will be prioritised into low, medium and high priority - our aim is to visit high priority faults within one working week and resolve within three months, to resolve medium priority faults within six months, and to resolve low priority faults within 12 months
  • Reports received be telephone, letter or email will be replied to within ten working days. Progress on reports can be monitored by the public through the County Council website and interactive PROW map
  • All work will be carried out in compliance with relevant access and health and safety legislation
  • All Countryside Rangers will carry South Somerset District Council identity cards when visiting members of the public or inspecting faults


 

   
Strategies

Ham Hill Management Plan

Yeovil Country Park Management Plan