Environmental Health

Contact details

Environmental Healh

Council Offices
Brympton Way
BA20 2HT
United Kingdom

Tel:01935 462462 

Service standards


  • To take enforcement action, where applicable, in accordance with the Environmental Health Enforcement Policy and Concordat.

Housing Standards and Home Aid:

  • Inspect 50 Houses in Multiple Occupation (HMOs) per year.
  • Improve the energy efficiency of at least 300 private sector houses per year.
  • Carry out the initial visits for all high priority ("Priority A") Disabled Facilities Grants within 10 working days of receipt of the referral.
  • Issue your "House in Multiple Occupation" Licence within 28 days of receiving a valid and complete application from you.


  • Ensure that all licensed taxi/private hire vehicles are subject to annual inspection. In addition we will carry out at least 2 'spot checks' per year to ensure passenger safety.
  • Efficiently process all premise and personal licences and temporary event notices within the time limits set by law.
  • Complete an annual inspection of all animal welfare licences in accordance with statutory deadlines.

Food Safety:

  • Respond to all food alerts where action is required by environmental health staff
  • Respond to complaints concerning food within 3 working days
  • Carry out inspections at relevant premises in line with statutory inspection frequencies
  • Sample food in accordance with our food-sampling programme and also undertake local sampling on a routine basis
  • Give a hand written report on inspecting a business before we leave

Health and Safety:

  • Inspect all A (High risk) rated premises annually
  • Give a hand written report on inspecting a business before we leave
  • Investigate health and safety complaints and take appropriate action within 5 working days
  • Commence investigation of all fatal accident notifications on the day we receive them
  • Carry out preliminary investigation of major injury notifications within 2 working days of receipt

Environmental Protection:

  • Respond to non urgent complaints of nuisance, and other public health and environmental protection matters within 3 working days
  • Respond to urgent complaints within 24 hours. Urgent complaints include matters such as surcharging sewers, black smoke and large chemical spills.
  • Respond to requests for Environmental Searches within 10 working days
  • Issue permits to specified processes under the Pollution Prevention and Control regime within 4 months of receipt of an application
  • Inspect all permitted processes within the District in accordance with the national risk rating scheme to ensure compliance with permit conditions
  • Monitor local air quality and publish results on our website www.southsomerset.gov.uk quarterly, checking them against national targets
  • Monitor private water supplies in accordance with statutory frequencies and take action as necessary to ensure supplies are clean and wholesome

Pest Control:

  • Respond to requests for service within 3 working days
  • Give free advice about controlling common pests
  • Book an appointment with you to carry out treatment at a time convenient for you normally between 9.00am and 4.30pm Monday to Friday.