Claimants who have reached the qualifying age for State Pension Credit

If you have reached the qualifying age for State Retirement Pension Credit and would like to apply for Pension Credits and Housing Benefit  you may do so with one telephone call to the Pension Service on 0800 99 1234.

However, The Pension Service will not accept an application for Council Tax Support . They may pass information on to us if you indicate you wish to make an application. We can use the date you contacted the Pension Service as your date of claim, but you will need to complete one of our applications forms, or declarations, to make an application to us.

Pension credits

Pension Credits, which are administered by The Pension Sevice , and are divided into two separate categories. Guarantee Credit and Savings Credit. Visit the Gov.uk website for more information.

Guarantee Credit - Entitlement to Guarantee Credit will give the claimant linked entitlement to maximum Housing and Council Tax Benefit, (unless anyone else, other than your partner, lives in your household).

Savings Credit - Entitlement to Savings Credit will not give you linked entitlement to maximum Housing and Council Tax Benefit.  If you have capital of more than £16,000 you will not qualify for Housing or Council Tax Benefit.

Additional Information

The Pension service will complete your claim for Pension Credits and Housing Benefit over the telephone. They will send you the completed forms to be checked, signed and returned.

Please note, if you wish to apply for Council Tax Support, but do not wish to claim Housing Benefit, and you are applying for Pension Credit, you should also complete one of our application forms or declarations as The Pension Service may not forward the information to us.

Frequently Asked Questions

To whom should I report my change in circumstances?

If you are in receipt of Housing Benefit and/or Council Tax Support and you or any member of your household have a change in circumstance, you should notify our Benefits team.

If you are in receipt of Pension Credit you should report any change to the Pension Service. However, you should advise us in writing immediately of the following: A change in the rent you pay / A change in household members, or a change to their income or capital / your capital increases to £16,000.00.

If you receive Council Tax Support, but not Housing Benefit, and you are in receipt of Pension Credit, you should also report any change to our Benefits Team as the Pension Service may not forward any information to us.
 
If I change from Guarantee Credit to Savings Credit will I need to complete a new application?

No, you should forward the award letter you received from the Pension Service to show your Assessed Income Figure and the amount of Savings Credit you are in receipt of. Your Housing Benefit entitlement and/or Council Tax Reduction will be recalculated using this information.

How long will my Housing Benefit claim and/or Council Tax Support last?

A claim for Housing Benefit claim and/or Council Tax Support will run continuously for an indefinite period, without having to reapply, until a change of circumstances occurs.

We will contact you at periodically during the lifetime of your claim to ensure the information we hold is correct. This may be by sending you a form to complete through the post by a telephone call to you. This is to ensure we are paying you the correct entitlement.

If you receive a form through the post you need to complete it fully and return it with evidence of any changes in circumstances since your last application. Only original documents are acceptable.

If your circumstances change you must tell us immediately as this may result in an overpayment of Housing benefit or your Council Tax Support may have altered from a date in the past leaving you with more Council Tax to pay.

I am a pensioner and I have someone else living in my home. How does this affect my Housing Benefit claim and/or Council Tax Support?

The person living in your household may be classed as a non - dependant. If during the life of your claim the non-dependant has a change that would reduce your benefit entitlement the reduction does not now take effect until 26 weeks after the change has occurred. You must still notify us of this change immediately.

How do I apply for Pension Credits?

Pension Credits are administered by the Pension Service. You can contact them on 0800 99 1234 or by visiting their website Gov.uk.