Housing Options Staff

There are a number of different staff within the Housing Advice Centre who will be able to assist you. 
HAC Staff

 

Staff at the Housing Advice Centre:

Housing Advisors: Will be your first point of contact for any enquiry. Our Advisors have a broad range of knowledge covering all aspects of the service we provide. 

Whether you are presenting as homeless or have a query regarding the Housing Register, the Housing Advisor will assess what your needs are and what advice and assistance you require. Once they have assessed your housing need they will be able to advise you on what steps to take next.  If we can't help you there and then, we'll refer you to someone who can. This might be another member of staff at the Advice Centre, or someone from another organisation, agency or Council department.

Housing Advisors will also deal with your Homefinder Somerset application. When you make an application the Advisor will 'band' your application and also deal with any change of circumstance to your application. They will also be able to advise you on how to use and access the Homefinder Somerset system.

Housing Officers: If you are homeless or threatened with homelessness and in priority need you may be asked to attend an appointment with a Housing Officer. The Housing Officer's first priority will be to keep you in your current accommodation. If this is not possible they will be able to advise you of what options are available. 

Temporary Accommodation Officer: Will help you access temporary accommodation if you are in priority need and if it is required. Our Temporary Accommodation Officer will always take into consideration where you would like to be placed. However, due to the limited number of temporary places this could be anywhere in the district and only in establishments approved by this Council.

Housing Finance Officers: The Housing Finance Officers deal with all financial matters related to the Housing Options service. This may include payments to landlords to secure private sector tenancies, debt recovery and the Deposit Guarantee Scheme. The Housing Finance Officer does not deal with debts that have been referred to the Legal Services Team.

Staff would like to see you at the Housing Advice Centre.  But did you know you can also seek advice, tailored to your individual circumstances, by using our Housing Options Wizard?

Thinking about visiting or contacting us?

We're based at the Housing Advice Centre in Petters House, Yeovil.

What we did in 2013-14:  Staff at the Centre saw over 6000 visitors and received over 13000 phone calls.  Read more here!

What our clients recently said about us

'The person who handled my case is a star'

'You made the process easy and were a pleasure to talk to'

'Excellent as always'

'Dealt with my case brilliantly'