Customer Connect Officer x 3
Salary: £20,092 - £22,183
Job Type: Fixed term
Job ref: 1968
We have a new exciting opportunity to apply and become a valued member of the Customer Connect Team, helping South Somerset to be a place where businesses flourish, communities are safe, vibrant and healthy and residents enjoy good housing and cultural, leisure and sporting activities.
Hours: 37 hours (Fixed Term Contract 31st March 2022)
What we’re looking for…
We are looking for enthusiastic and self-motivated team players to join our busy team of Customer Connect Officers. As part of this team, you will deliver customer services to external customers as part of a highly effective and professional multiskilled customer service team. You will proactively manage and resolve customer issues through a range of channels, supporting and encouraging customer empowerment and self-serve.
The successful candidates will have experience working in a customer-facing environment and be able to demonstrate they are resourceful, flexible and able to use their initiative. First-class listening skills and an ability to put yourself in the customer’s position are essential. A good standard of general education, including GCSE at grade C or above or equivalent in English and Maths and a good level of IT skills are required.
What you can expect from us…
- We will help you develop your career by providing development and support whatever your level of experience
- An opportunity to be part of ‘one team’ coming together to develop even better ways of working
- A flexible approach to working arrangements to help you achieve a greater work/life balance
- A generous annual leave entitlement and the ability to purchase further leave
- A significant employer contribution towards your LPGS defined benefit scheme pension pot
- Gym membership discount across Freedom Leisure sites
Please contact Sam Milner Customer Connect Team Leader, on 01935 462717, or Gail Smith, Customer Connect Team Leader on 01935 462689 should you wish to discuss the role in more detail.
We promote and value diversity in the workplace and welcome diverse applicants. We are committed to applying our equal opportunities policy at all stages of recruitment and selection. Shortlisting, interviewing and selection will always be carried out without regard to disability, sex or sexual orientation, gender reassignment, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or belief, age, or pregnancy or maternity.
We treat personal data collected during the recruitment process in accordance with our data protection policy/policy on processing special category personal data and criminal records. Information about how your data is used and the basis for processing your data is provided in our privacy notice.
Download Job Description
How to apply
Please apply online by submitting your completed application form and providing your CV and a supporting personal statement. The personal information that you provide as part of our application process will be used to assess your suitability for the role for which you are applying. If you would like further information about how and why we use your personal information and your rights related to this information please see our privacy notice.Apply Online Now