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Customer Connect Officer

Salary: Grade 4 £23,484 - £26,446 (Pro Rata)

Job Type: Permanent

Hours Up to 30 Hours, Job share considered

Closing Date:

Job ref: 2094


We have an exciting opportunity for a Customer Connect Officer to join us. Apply now and become a valued member of the Customer Connect team, helping South Somerset to be a place where businesses flourish, communities are safe, vibrant and healthy and residents enjoy good housing and cultural, leisure and sporting activities.

What you can expect from us… 

  • We will help you develop your career by providing development and support whatever your level of experience
  • An opportunity to be part of ‘one team’ coming together to develop even better ways of working
  • A flexible approach to working arrangements to help you achieve a greater work/life balance
  • A generous annual leave entitlement and the ability to purchase further leave
  • A significant employer contribution towards your LPGS defined benefit scheme pension pot
  • Gym membership discount across Freedom Leisure sites
  • Employee Assistance Programme (EAP) and Wellbeing initiatives and support
  • Training and professional development opportunities

What we’re looking for… 

  • We are looking for an enthusiastic and self-motivated team player to join our busy team of Customer Connect Officers who deliver an excellent front-facing service to external customers as part of a highly effective professional customer service team. As part of this, you will be responsible for multi-skilling and encouraging knowledge transfer across the Customer Connect team. You will be involved in the customer services strategy including interpreting customer intelligence, horizon scanning and keeping on top of best practice. 
  • The successful candidate will have experience of working in a customer facing environment and have knowledge of the Northgate system. They will need to be able to demonstrate that they are resourceful, proactive and have the ability to use their own initiative. The ability to review processes and recommend better ways of working through collaboration with others is essential.

Please contact Nikki Pledger, Customer Connect Team Leader on 01935 462336 or Gail Smith, Customer Connect Team Leader on 01935 462689 should you wish to discuss the role in more detail.

In the application please give details of any conflict of interest that could impact either the recruitment process or your employment with South Somerset. 

We promote and value diversity in the workplace and welcome diverse applicants. We are committed to applying our equal opportunities policy at all stages of recruitment and selection. Shortlisting, interviewing and selection will always be carried out without regard to disability, sex or sexual orientation, gender reassignment, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or belief, age, or pregnancy or maternity.  

We treat personal data collected during the recruitment process in accordance with our data protection policy/policy on processing special category personal data and criminal records. Information about how your data is used and the basis for processing your data is provided in our privacy notice.

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I'm sorry this position is no longer available.