Annual summary of complaints made to Local Government and Social Care Ombudsman

South Somerset District Council recently received its copy of the annual summary of statistics on the complaints made to the Local Government and Social Care Ombudsman about the authority for the year ending 31 March 2018.

The tables below present the number of complaints and enquiries received about your authority and the decisions we made during the period.

 

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The volume of complaints does not, in itself, indicate the quality of the council's performance. High volumes of complaints can be a sign of an open, learning organisation, as well as sometimes being an early warning of wider problems. Low complaint volumes can be a worrying sign that an organisation is not alive to user feedback, rather than always being an indicator that all is well.