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Coronavirus support

Coronavirus self help hub

Coronavirus self help hub

This page contains advice and information for the public about Coronavirus (COVID-19).

For information about the virus and how you can look after your health, visit our health advice page

For the latest information about Coronavirus in the UK, visit the Government website

The Somerset Coronavirus Support Helpline number, 0300 790 6275, is now live and will make it easier for people access any local authority help they may need, including emotional support, in the current crisis.

If you need to contact South Somerset District Council for any other matter, please continue to use 01935 462462.

For more support, visit the Government's dedicated advice page.

We will regularly update this page with the latest information, so please use the dropdowns below for further advice.

If you have a query or concern that isn't answered below, you can contact us

  1. What to do if you’re employed and cannot work

    The Government has produced guidance for people who are employed and cannot work due to coronavirus (COVID-19).

    You can view the guidance on the Government website.

  2. Getting tested for COVID-19

    Residents are being urged to only get a Coronavirus test if you are displaying symptoms of the virus.

    The reason we stress that you should not get a test unless you are displaying symptoms is because it will only give you a snapshot of that particular time and you could still be incubating the virus – many people have the virus and show no symptoms at all. 

    This is particularly important if you have been a close contact* of someone that has tested positive for coronavirus – in this case you must self-isolate at home for ten days, even if you do not display any symptoms – don’t get a test if you don’t have symptoms but if you do and it is negative, you must still complete the 10 day isolation period

    *a close contact is:

    • having face-to-face contact with someone less than 1 metre away (this will include times where you have worn a face covering or a face mask)
    • spending more than 15 minutes within 2 metres of someone
    • travelling in a car or other small vehicle with someone (even on a short journey) or close to them on a plane

    If you do need to get a test, visit the Government website for their latest advice on how to get tested for Coronavirus.

  3. Advice on Covid-19 scams

    Trading Standards have created this information sheet with advice on scams relating to Covid-19. 

    Please share with the elderly and vulnerable who may not have access to information available online. 

    Covid-19 scam awareness poster

  4. Guidance for the public on the mental health and wellbeing aspects of coronavirus

    The coronavirus (COVID19) outbreak is going to have an impact on everyone’s daily lives, as the Government and the NHS take necessary steps to manage the outbreak, reduce transmission and treat those who need medical attention.

    The Government have shared advice and information on how to look after your mental health and wellbeing at this time. 

    View Government support for mental health and wellbeing

  5. Guidance for businesses and employers

    See our dedicated page for businesses and employers for the latest information and guidance. 

  6. Waste & recycling updates

    Visit our Waste and recycling updates page for full information about these services, including updates on recycling sites across Somerset.

  7. Government Test and Trace Service

    The NHS Test and Trace service helps identify, contain and control COVID-19, reduce the spread of the virus and save lives. 

    Anyone who tests positive for coronavirus will be contacted by NHS Test and Trace and will need to share information about their recent interactions.

    People identified as having been in close contact with someone who has a positive test must stay at home for 14 days, even if they do not have any symptoms. This will help stop them unknowingly spreading the virus. 

    Find out more about Test and Trace Service process.

    Test and Trace flow chart

    If you are required by NHS Test & Trace services to isolate and you cannot work from home, the Government have announced a new one-off payment to support you.

    The NHS Test and Trace Support Payment scheme will make sure that people are not out of pocket if they are told to self-isolate and cannot work from their home.  The legal duty to self-isolate came into force on 28th September for people who test positive for Covid-19 or are contacted by NHS Test and Trace and can claim a payment of £500.

    Find out more information about how to apply on our Test & Trace Support page.

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