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Coronavirus support

COVID-19: Test & Trace Support payment

We are all working hard to keep each other safe and stop the spread of COVID-19 by covering our faces, keeping our distance, washing our hands and national guidance.

From 28 September 2020, to further stop the spread, all of us will be required by law to self-isolate if we test positive for COVID-19, or if we are identified as a contact of someone who has tested positive by the NHS Test and Trace scheme.

If you are required by NHS Test & Trace services to isolate and you cannot work from home, the Government have announced a new on-off payment to support you.

The NHS Test and Trace Support Payment scheme will make sure that people are not out of pocket if they are told to self-isolate and cannot work from their home.  The legal duty to self-isolate came into force on 28th September for people who test positive for Covid-19 or are contacted by NHS Test and Trace and can claim a payment of £500.

GOV.UK: New financial package to support and enforce self-isolation

  1. Am I eligible for a test and trace support payment?

    The payment will total £500 for those who qualify. These are the criteria under which you can apply. 

    • You must have been asked by NHS Test and Trace to self-isolate on or after 28th September.
    • You must be employed or self-employed
    • You must not be able to carry out your work from home during the period of self-isolation, resulting in a loss of income
    • You must be in receipt of one of the following benefits: Universal Credit, Working Tax Credit, Income-Related Employment and Support Allowance, Income Based Jobseeker's Allowance, Income Support, Housing Benefit or Pension Credit.

  2. How can I apply?

    To receive a Test and Trace Support payment, you must meet certain criteria (see below). 

    You can apply by using our online form

  3. When can people apply?

    Applications for the scheme are now open and you can backdate applications from 28th September.

    The scheme is due to run until Friday 31 January 2021.

  4. Can I claim if I'm self-isolating after returning to the UK?

    The scheme does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus or have been instructed to self-isolate by NHS Test and Trace.

  5. Can more than one person in a household claim?

    People in the same household can make an individual application if they meet qualifying criteria.

  6. Can I claim more than once?

    You can claim more than once, if you are told to self-isolate multiple times.

  7. Can I apply on behalf of someone else?

    Applicants can claim on behalf of someone else (eg a son on behalf of a parent) but the payment will only be made into the bank account in the name for whom the application was made (eg in the parent's name)

  8. Who is not eligible?

    You will not be eligible for the scheme if you:

    • Are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period)
    • Continue to receive full wages while you self-isolate
    • Can work from home during a period of self-isolation
    • Are no longer required to self-isolate, that is, your period of self-isolation ended before the self-isolation payment scheme launched (28 September 2020)
    • Have not received a notification from NHS Test and Trace telling you to self-isolate

Thank you. You response is appreciated.

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