Skip to content
Coronavirus support

Who can I speak to?

If you have any queries or concerns, you can contact us using our quick and easy online form

The Somerset Coronavirus Support Helpline number, 0300 790 6275, is now live and will make it easier for people access any local authority help they may need, including emotional support, in the current crisis.

If you need to contact South Somerset District Council for any other matter, please continue to use 01935 462462.

The contact details for a number of helpful organisation are also listed below. 

  1. Somerset Coronavirus Support Helpline number 0300 790 6275

    The Somerset Coronavirus Support Helpline number, 0300 790 6275, is now live and will make it easier for people access any local authority help they may need, including emotional support, in the current crisis.

    It links together the district and county council contact centres and will be operating seven days a week, 8am to 6pm, making it the one number you need to remember for Coronavirus-related enquiries. The district and county councils usual phone numbers will be running as normal alongside the new number for non-Coronavirus related issues.

    The new number won’t cover medical advice, for which people will need to continue to use the 111 NHS online service and only ring 111 if they cannot get help online.

    Anyone who can’t find help within their own local networks and volunteers, can use the new number to get help and advice around:

    • Personal care and support including food and delivery of prescriptions
    • Support for the homeless
    • Emotional support if you’re feeling worried or anxious
    • Transport to medical appointments
    • Waste collection and disposal
    • Financial support

    Callers will be asked to describe the support they require and will be connected with others for resolution. 

    The 0300 790 6275 number is being staffed by the five councils in Somerset and will be available seven days per week 8am – 6pm.

  2. HMRC COVID-19 helpline

    All businesses and self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC’s Time To Pay service. These arrangements are agreed on a case-by-case basis and are tailored to individual circumstances and liabilities.

    These businesses can contact HMRC’s new dedicated COVID-19 helpline for advice and support. To ensure ongoing support, HMRC have made a further 2,000 experienced call handlers available to support firms and individuals when needed.

    If you are concerned about not being able to pay your tax due to COVID-19, call HMRC’s dedicated helpline. 

    0800 0159 559

  3. Citizens Advice services in South Somerset

    Citizens Advice South Somerset (CASS) are very aware that over 50% of clients have health conditions and/or disabilities. Between the 5 organisations (Citizens Advice Mendip, Sedgemoor, West Somerset, Taunton and South Somerset), they have helped over 20,000 clients last year.

    For this reason CASS have decided they must exercise extreme care in minimising the risk of infection for clients and for staff and volunteers and the difficult decision to close face to face services (including outreach) whilst also increasing capacity on the phones and email services. Please be assured that this decision has not been taken lightly.

    The advice by phone service in Somerset is very well established and part of the Citizens Advice general offer. All systems are in place for a team of home based and office based advisers.

    Clients can visit the respective websites for full details of their options or clients can call Adviceline: 03444 889 623.

    Each local Citizens Advice centre will appoint a daily lead responsible for dealing with clients in crisis and will continue to make the Local Assistance Scheme available to those in crisis (Fuel, food, essential items). They will maintain close contact with local foodbanks and work with them to address any challenges as they arise.

    Websites

  4. SPARK

    SPARK offer a wide range of help and support in communities across Somerset. 

    Their website is packed full of funding advice, news and useful resources for individuals and organisations to assist you through the covid-19 outbreak. 

    SPARK are also supporting the www.corona-helpers.co.uk website, enabling residents to get the help and support they need at the moment. 

  5. Heart of the South West Growth Hub

    The Heart of the South West Growth Hub team are on hand to help businesses in Somerset, Devon, Plymouth and Torbay navigate the business support landscape and put you in touch with the right schemes.

    General enquiries info@heartofswgrowthhub.co.uk 
    Telephone 03456 047 047 
    Website www.heartofswgrowthhub.co.uk 

Thank you. You response is appreciated.

Was this page helpful?