• A safe, secure and flexible way to do business with the council 24/7
  • No queues, no fuss
  • See all your details in one place

Basic access

For anyone (even if you don't live in our area)

  • Report issues affecting your environment
  • Make a request or apply for our services
  • Pay on-line
  • View the history and status of your requests and reports
  • Update your 'My Account' details any time

Upgraded access

For residents in our area

Everything you can do with basic access plus...
  • Apply for discounts and exemptions
  • See all your Council Tax and Benefit account information including your latest bill and any payments due to you
  • View the history and status of your applications

Coming soon...

For the ease and convenience of our customers, access to your council services will be available in ‘My Account’ on this website.

Register now and check here for updates as more online services become available in the future.

Frequently asked questions (FAQs)

  1. Registering for My Account

    How do I register for 'My Account'?

    Click on the ‘Register’ button on the ‘My Account’ page, or anywhere you see ‘Register for an account’ on our website.

    How long will it take me to register for 'My Account'?

    It takes less than five minutes to set up an account with us. Make sure you have all the information as detailed in 'What do I need to register for 'My Account'?'

    What do I need to register for 'My Account'?

    • Your full legal name as it would show on an official document e.g. passport or driving licence;
    • Your email address. This will be used to send you a link to activate your account and as your account user name;
    • Your address (where you are living, usually where you are liable for council tax or registered for the electoral register).

    To view any account(s) you have with us, you need to request upgraded access and tell us:

    • Your council tax reference number (a ten digit number found on your bill or bank statement if you pay by direct debit) or
    • Your housing benefit/council tax support reference number (found on your decision notice)

    Can I have upgraded access?

    Upgraded access is currently only available to people who are named as liable for council tax, or the claimant or partner of the claimant in receipt of housing benefit/council tax support.

    I live in South Somerset, why can’t I see my address?

    If the address you are registering with is a new address until our address data base is updated your address will not show and you will not be able to apply for ‘My Account’.

  2. My Account password questions

    What is a valid password?

    A word that is at least 8 characters long and contains:

    • One capital letter (ABC)
    • One lower case letter (abc)
    • One number (0123456789) or symbol (£$*@?#)

    What happens if I have forgotten my password?

    From the sign in page click on the ‘Forgotten your password?’ link. You will be asked for your sign in email address so that instructions on how to reset your password can be sent to you.

    How do I reset my password?

    When you are signed into ‘My Account’, click on ‘My details’, select ‘Password reset'. You will be asked for your current password; then asked to set and confirm your new password. To complete the password reset click on the ‘Confirm’ button.

    Remember to use your new password the next time you sign in to ‘My Account’.

  3. Using My Account

    I’ve registered for 'My Account', what happens next?

    You will be sent an email with a link to activate 'My Account'.

    If you have requested upgraded access a PIN will be generated and sent through the postal system to your address. This letter can take up to five working days to arrive. You will need to follow the instructions in the letter and once you have entered the PIN your account(s) will be available.

    When can I start using 'My Account'?

    Once you have activated 'My Account' you will be able to use it right away.

    If you have requested upgraded access and have entered the PIN you received in the post, your accounts will be available.

    Why can’t I have upgraded access?

    Basic access to 'My Account' is available to anyone, upgraded access is currently only available to people who are named as liable for council tax, or are the claimant or partner of the claimant and in receipt of housing benefit/council tax support.

    How do I request upgraded access?

    When you are signed into ‘My Account’ select ‘My council accounts’ and click on ‘Request access to my account(s)’. You will be asked for your council tax account number or you housing benefit/council tax support reference number. A Pin will be sent in the post to your address, with instructions on how to access the accounts you have with us.

  4. Updating My Account details

    How do I update my telephone number?

    When you are signed into 'My Account', click on 'My details', select 'Contact telephone number', change your telephone number and click on 'Confirm'.

    How do I change my email address/username?

    When you are signed into 'My Account', click on My details'; select email address/username. You will be asked to provide and confirm your new email address, which is used as your account user name. If you have upgraded access you will also be asked to give the answer to your security question. Click on confirm.

    Remember to use your new email address the next time you sign in to 'My Account'.

  5. My Account PIN questions

    What is a PIN?

    A PIN stands for personal identification number. It is a combination of letters and numbers, known only to you that will allow you to access your account information.

    Do I need a PIN?

    A PIN is only required for upgraded access to ‘My Account’. Currently upgraded access is only available to people who are named as liable for council tax, or is the claimant or partner of the claimant in receipt of housing benefit/council tax support.

    Entering a PIN?

    Enter the PIN exactly as it shows on your PIN letter. Ensure you use the correct characters, pay particular attention if your PIN includes the following:

    • Letter O, o or the number zero 0
    • Letter I, i or the number 1

    When will I get My PIN?

    Once you have requested upgraded access, if you are either; named as a liable person on the Council Tax account, or the claimant or partner of a claimant in receipt of housing benefit a PIN will be sent through the postal system to your address. This letter can take up to five working days to arrive. You will need to follow the instructions in the letter and once you have entered the PIN your account(s) will be available.

    What do I do if my PIN has not arrived?

    If you have not received your PIN letter after ten days of requesting upgraded access to ‘My Account’ and if you are either; named as a liable person on the Council Tax account, or the claimant or partner of a claimant in receipt of housing benefit then contact us.

Thank you. You response is appreciated.

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