I’ve registered for 'My Account', what happens next?
You will be sent an email with a link to activate 'My Account'.
If you have requested upgraded access a PIN will be generated and sent through the postal system to your address. This letter can take up to five working days to arrive. You will need to follow the instructions in the letter and once you have entered the PIN your account(s) will be available.
When can I start using 'My Account'?
Once you have activated 'My Account' you will be able to use it right away.
If you have requested upgraded access and have entered the PIN you received in the post, your accounts will be available.
Why can’t I have upgraded access?
Basic access to 'My Account' is available to anyone, upgraded access is currently only available to people who are named as liable for council tax, or are the claimant or partner of the claimant and in receipt of housing benefit/council tax support.
How do I request upgraded access?
When you are signed into ‘My Account’ select ‘My council accounts’ and click on ‘Request access to my account(s)’. You will be asked for your council tax account number or you housing benefit/council tax support reference number. A Pin will be sent in the post to your address, with instructions on how to access the accounts you have with us.