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Careline and Fire Service come together to make homes safer

| District

South Somerset District Council’s Careline service and Devon & Somerset Fire & Rescue (DSFRS) are continuing their partnership, committing to promoting home safety for elderly and vulnerable people.

Careline and the Fire Service support vulnerable people, who are Careline customers, across South Somerset by assessing properties and installing free telecare type Smoke Detectors. DSFRS also offer free home advice and visits for vulnerable people to help ensure they are safe within their homes.

Above: Left to Right - Roy Higgins (Crew Manager) Pip Clarke (Locality Officer, South Somerset District Council) Mike Toop (Crew Manager)

Since the partnership began in April 2017, 374 specialist telecare type smoke detectors have been installed in homes. Monitored directly through Careline’s control centre, if smoke or fire is detected, the team will receive immediate notification. The direct link to Careline ensures customers will always receive an instant response in the case of smoke or fire.

The detectors lead to over 300 alerts a year from customers, and since April 2017 the Fire Service have attended 46 emergency visits to people linked up to Careline in need of immediate help.

Watch Manager Rob Radley from Devon & Somerset Fire & Rescue Service, said, “We are delighted to continue working in partnership with South Somerset Careline. Together we can continue to help vulnerable people in our community so they remain safe at home.”

Alice Knight, Housing Specialist at South Somerset District Council said, “We are delighted to continue to work in partnership with Devon & Somerset Fire & Rescue Service carrying out this fantastic initiative. Ensuring more residents of South Somerset have smoke alarms installed is a job well done and increases the safety of our residents.”

Crew Manager, Mike Toop added: “I think of it as the three ‘M’s’, which are memory, mobility and medication. They all will affect how a fire could start in the first place, but more importantly, it effects how someone might react when a smoke alarm activates. With a smoke alarm fitted the resident might not register the sound, but Careline would and a response would be ensured.”

Careline provides help at the touch of a button and gives that little extra support to people who want to remain living independently for as long as possible while bringing peace of mind to their family and friends.

This continued collaboration will enable Careline to support vulnerable people by installing further specialist detection equipment directly into people’s homes.

The service provides an emergency alarm pendant that can be worn at all times, which links to a local control centre where emergency staff are on hand to answer calls 24 hours a day, 365 days a year. Relatives can enjoy peace of mind that their loved ones are safe and will get an immediate response whenever they need it.

A free demonstration in the home can be offered and, if you are happy with the service, staff can connect and set up the unit immediately. Through the Stepping Stones service Carline provides the alarm free of charge for 6 weeks for referred patients when they are discharged from hospital. Alarm rental and monitoring is just £4.07 a week.

To find out more about how Careline can help you, your family or friends, please call 01935 479815, visit or email

If you would like to know more about fire safety in the home you can visit

The web page includes a fire assessment booklet which you can use yourself or discuss with your family. If you would like to talk about the possibility of a home safety visit by the fire and rescue service, please telephone 0800 05 02 999.

Thank you. You response is appreciated.

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