We’ve made it easier to talk to us
A wide range of services are now available on our new-look website, whenever and wherever you need them.
Payments no longer need to be made in person, applications don’t need to be posted and reporting an issue doesn’t have to wait until our office phone lines are open.
If we require any information from you, this can now be uploaded with a click of a button once you have signed up for an online account to manage your council requests and services.
Every change has been made with you in mind; to save you time and allow you to contact us when it is most convenient for you.
Log on today at southsomerset.gov.uk and find out how much easier it can be to talk to us online.
There’s a wide range of tasks you can now complete online thanks to our new site and this includes creating a South Somerset District Council account (click the My Account button on our homepage).
Creating an online, personal account takes a matter of seconds. Once you have entered your details, you will never need to again. Your account will become your go-to place to view any correspondence from us. You will no longer need to chase us for updates about your service requests, our team will keep you informed using the online request tracker.
A wide range of support
We understand that using our website won’t be first-choice for everyone. Our offices in Brympton Way in Yeovil, Wincanton, Crewkerne and (soon-to-be) Chard have become Customer Access Points, meaning anyone can visit them to access our online services. If you need help on your first visit, there is a phone line that is linked up directly to our dedicated support team.
A member of this team will be on the end of every phone call to us. They are experts with the new website, so if you are struggling to find what you need or to complete a digital form, they will be more than happy to guide you through the process the first time round.
But whenever your needs are more complex, you will be able to access specialist officers who can help you every step of the way.
What happens next?
We are committed to making sure that accessing our services is as easy as possible for you, so this is just the beginning. Many more services will soon become available to request, pay for and track online, so be sure to check back next time you need us.
You may also notice a change to our face-to-face service.
From 20 May, our Customer Focussed Officers – the team which directly deals with requests from our communities - will be based at our Petters House office located in Yeovil’s town centre. Not only will this make us easier to reach, it will also mean that our housing, Council Tax and benefits experts will all be in one place, ready to assist the most vulnerable or in need.
Everything we have done and everything we are doing has been designed with you in mind.
We want to constantly improve our services, so any feedback or ideas you may have are welcome using the Contact Us form on our website – southsomerset.gov.uk.