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Issues with waste services and an update from the county's recycling centres

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UPDATE: We are currently experiencing problems with our waste services due to a change in contractors at the Somerset Waste Partnership.

The Somerset Waste Partnership is working as hard as it can with its contractor to put these right but we understand that our customers are being affected and frustrated by these delays.

Our Customer Connect team will do all it can to help with your enquiries as quickly as possible and we would like to ask for your patience as we will do our best to help.

Some of these failures are outside of our control. Please be assured we are working with Somerset Waste Partnership to improve the service to you.

READ MORE: See all of our advice in relation to Coronavirus

Waste Recycling Centres

All ‘business as usual’ items are now being accepted across Somerset Waste Partnership’s recycling centres.

All 16 sites can now take cardboard, as well as commercial waste and other waste you pay to dispose of – including tyres, gas bottles, soil and hardcore, vehicle parts, plasterboard and asbestos (card payment only).

‘Shop-style’ social distancing is in place and sites are at times busy. SWP is encouraging people to only come if they really need to and make sure they use their weekly recycling collections – which include cardboard - wherever possible.

Trailers and vans can now access the sites at any time during opening hours, as long as they have the appropriate permit.

Staff are unable to offer any assistance with unloading or handling, and the following safety restriction remain in place:

  • Gloves to be worn when outside the vehicle
  • Maximum of two people per household
  • Strict social distancing

Anyone planning to bring items that are fit for reuse is asked to keep hold of them for the time being. At the moment they are being recycled while a safe way to handle them is finalised.

All sites are open for their usual summer hours. They are busiest first thing in the morning and quieter between 4pm and 6pm.

Queue cams are operating for Bridgwater, Chard, Highbridge, Minehead, Street, Taunton (Priorswood), Wells and Yeovil and we would advise people to check these before they visit www.somersetwaste.gov.uk/recycling-centre-queue-cams/

Mickey Green, Managing Director of SWP, said: “Things are getting nearer to normal at our sites, as they are everywhere, but they can be busy and we would still urge people to come only if they really need to.

“The last few months have seen a lot of disruption and more people spending more time at home. It’s a great chance to really think about how we can all reduce what we waste and come out of the pandemic greener than when it started.

“Most people in Somerset are recycling and it protects our environment, helps tackle climate change and saves taxpayer pounds”.

For more information about how to reduce, reuse and recycle your waste, visit www.somersetwaste.gov.uk and follow @somersetwaste on Twitter and Facebook.

 

Thank you. You response is appreciated.

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