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How SSDC is continuing to keep you and our staff safe as Covid-19 restrictions ease in England

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Covid restrictions have ended in many settings in England from today (Monday 19 July).

After moving into Step 4 of the roadmap, the Government has advised that everyone should be cautious while managing the risks as cases of COVID-19 remain high. Find out what you should do to protect yourself and others.

Fully vaccinated people returning to England from amber list countries will not need to quarantine.

From August 16, if you’re fully vaccinated or under 18, you will not need to self-isolate following close contact with someone who has COVID-19. You’ll still need to take a PCR test and self-isolate if it’s positive.

South Somerset District Council is continuing to take a number of steps to protect our communities and our staff, particularly in light of the rising number of confirmed cases of Covid-19 in communities across the district (there have been 705 cases recorded in the past seven days in South Somerset, a rise of 171%).

Our main office at Brympton Way will remain closed to the public while our Customer Connect office at Petters Way will be open on Mondays, Tuesdays, Thursdays and Fridays from 10am to 2.30pm, on Wednesdays from 9am to 4pm, except for the first Wednesday of every month when due to staff training we open at noon.

In order to protect our staff, we will be asking customers to continue to wear face masks when visiting our Customer Connect office or any other site where they may be interacting with our teams indoors (such as Yeovil Crematorium and the Cartgate Tourist Information Centre).

The Ninesprings café and new Yeovil Rec café remain open with customers  asked to wear masks at these venues when not seated at a table to protect other customers and our staff.

Our phonelines remain open from 8.30am to 4.30pm Monday to Friday although please use our website in the first instance as our phonelines can get very busy at peak times.

Our Customer Access Point site and customer site at Lace Mill in Chard is open 9.30am to 4.30pm on Monday, Tuesday, Thursday and Friday; at Wincanton 9am to 5pm Monday to Friday; at Crewkerne 9.30am to 1pm Monday to Friday.

We have also made the decision to continue to allow staff to work from home where possible.

In line with advice from the Government and the British Parking Association, we are no longer able to offer free parking at our sites to critical key workers.

Detailed advice for patrons of the Octagon Theatre and Westlands Entertainment Venue is below:

Octagon and Westlands

Seating Plans
Our seating plans will return to their normal capacities, including our restaurant and cafes.

In line with government guidance with regards to face coverings indoors, we strongly recommend that everyone continues to wear face coverings out of respect for fellow patrons, staff and volunteers when coming into our venues and especially when moving around the venues.

All staff, volunteers and visitors attending shows or visiting either of our venues will be asked to wear a face mask. If you are exempt from wearing a face covering it would help our front of house staff and fellow audience members if you wear an exemption lanyard which can be downloaded here

Perspex safety screens will largely remain in place around each of our venues to minimise the potential spread of Covid-19 where close proximity is necessary between staff and patrons.

Hand Sanitisation
Hand sanitising stations will remain in place around each of our venues and we would encourage you to use these frequently whilst moving around the venues.

One Way System
We will no longer operate a one way system within our venues.

Enhanced Cleaning
Our rigorous programme of cleaning high ‘touch points’ and seats after each event will remain in place across each of the venues, and wherever possible ventilation will be maximised.

Track & Trace
Although Track & Trace is no longer legally required we would still encourage all patrons to check in on arrival by scanning the official NHS QR codes using the COVID 19 app. 
Covid Passport

There is much talk about the use of a Covid-19 passports to prove someone is double jabbed or have had a negative test, however, there is no plan to introduce them at either of our venues. We will monitor for any further guidance from the Government and follow any recommended best practice.

What happens if I have to Isolate due to Covid-19? 
If you have received a positive Covid-19 test result within 10 days of your booking, or you have been notified by NHS England that you are required to self isolate, please call the Box Office on 01935 422884, or email

We will endeavour wherever possible to move your tickets to an alternative date, if no alternative performance date is available we will credit your customer record. 

In order for an exchange or credit to be issued, please send proof of a positive covid test or notice to self-isolate via email to

Please note, requests for transfers or credits where valid proof of an instruction to isolate has been given will only be valid where contact has been made with the venue prior to the start time of the given event. 

This page will be updated with any further actions.

Thank you. You response is appreciated.

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