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Advance Customer Notice of Significant Disruption to Services between Friday 7 October and Monday 10 October.

| District

South Somerset District Council will be carrying out major changes to our Information Technology systems in preparation for our transition into the new Somerset Council in April 2023.

This will affect all customer services between Friday 7 October and Monday 10 October.

The following services will be unavailable:

  • Our normal Customer Connect Centre reached through ringing telephone number 01935 462462
  • Customer Connect Reception at Petters House will be closed
  • Customer Access Points at Chard Library, Langport Library, Crewkerne Town Hall and Wincanton Balsam Centre
  • Online systems at The Octagon Theatre and Westlands Entertainment Venue. Please see The Octagon's website for more information. 

The following services will also be disrupted:

  • 'Apply For', 'Report It' and 'Payments' on our website

If you have an emergency, we have put in place temporary arrangements to take Emergency calls only relating to Homelessness, urgent Environmental Health issues and dangerous structures, which should be reported to 01935 462462 where your call will be diverted to a third party.

All other non-urgent requests should be submitted on our website form ‘Contact Us’ and we will deal with your enquiry as soon as we are able, once services are back online.

If you are unable to use our website and your call is not urgent over this time, please call back in a few days.

Services may also be temporarily impacted during the week commencing 10 October.


Thank you. You response is appreciated.

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