Food

Appeal against a food hygiene rating

If you received a score between 0 and 4, have a right to appeal.

You have 21 days, including bank holidays and weekends, to appeal your rating if you feel that it is unjust.

You should first speak to the officer that inspected your premises to find out how the rating was worked out. You can then decide if you still want to appeal.

You can appeal your food hygiene rating by completing our appeal form

  1. Can I get my premises re-scored?

    If you have taken action to correct any issues raised from the inspection, you have the right to request a revisit and re-scoring.

    You must provide details of the improvements made, including any supporting evidence.

    There is no limit on the number of requests you can make. However, there is a charge of £118 per revisit.

    Revisits will be carried out within 3 months. In most circumstances, the revisit will be unannounced.

    We will give you a 'new' food hygiene rating based on the level of compliance found at the time of the revisit. Your rating could go up, down or remain the same.

    Request and pay for a revisit.

  2. Right to reply

    If your food business has since improved hygiene, or you believe there were unusual circumstances at the time of the inspection, you have the right to reply.

    Your reply will be published on the food hygiene rating scheme’s website, alongside your rating. It gives you the chance to explain to customers what you have done to improve food hygiene standards since your inspection or how unusual circumstances may have affected your rating. It is not for making complaints or for criticising the scheme or the food safety officer.

    You can find more information about your right to reply at the Food Standards Agency website.

    Submit a right to reply form.

Thank you. You response is appreciated.

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