Animals

Pet Shop Licence

Any person that wishes to carry on the business of selling animals as pets must obtain a licence under Animal Welfare Act 2006.

Animal welfare regulations are rules under the Animal Welfare Act 2006 and cover licensing of various activities that involve animals. The Regulations came into force on 1 October 2018.

The following activities also need a licence:

  1. Applying for a licence

    Any individual can apply for a licence if they can demonstrate that they are:

    • a fit and proper person
    • not disqualified from holding a licence (in accordance with Regulation 11 and Schedule 8)

    Apply for a pet shop licence.

    You will need to submit the application fee as the same time as your application.

    When the length of your licence is known, you will need to pay the licence fee.

  2. Will tacit consent apply?

    No, it is in the public interest that we process your application before it can be granted.

    We aim to process applications within 10 weeks of receiving them, but if we don’t meet this target your application won’t be granted automatically. This means that you can’t start the activity of hiring out horses until a licence has been granted.

  3. What happens once I've submitted my application?

    Once we have received your application, we will contact you to arrange an inspection.

    During an inspection, we will check that you comply with the standard conditions and the conditions for each activity you have applied for.

    You will need to meet the requirements of all the minimum standards, although minor failings may be noted/recorded providing they do not compromise the welfare of the animals.

    Each licensable activity (except keeping or training animals for exhibition) has further optional conditions for higher standards.

    The premises will also be risk rated. 

    There is a requirement to keep and maintain documents and records. A checklist of the documents for the standard conditions is available. The higher conditions may require additional documents or record keeping so check the conditions. This can also be discussed during the visit.

  4. Higher standards and risk rating

    The higher standards are shown in the activity specific conditions.

    The required higher standards are shown in blue and the optional higher standards are shown in red. In order to achieve the higher standard, you will need to demonstrate that you meet the required higher standards and at least 50% of the optional higher standards.

    The risk rating, along with the inspection form, helps us to determine the star rating of the premises. This sets out how long the licence lasts for.

    The risk rating document cover areas such as;

    • history of compliance,
    • welfare standards such as provision of enrichment equipment,
    • management standards, including having a process to recording and acting on customer feedback.

    All new business which do not have compliance history with a Local Authority or a member of a UKAS accredited scheme will be rated as high risk.

  5. About the licence

    If a licence is issued, we will provide:

    • The licence with the star rating
    • Details of how the business has been rated, including a list of the higher standards the business currently fails to meet or a list of the minimum standards the business if failing to meet and resulting in a "minor failing" category.
    • A copy of the risk management assessment table
    • Details of the appeals process and timescales

    The licence can last for 1, 2 or 3 years depending on the outcome of the risk rating and the inspection.

    Licences granted for the first time will only last for one year (if the standard conditions are met) or 2 years (if the standard and higher standards are met).

  6. I dont agree with the star rating I have been awarded

    We have an appeals procedure in place for you to dispute the star rating given.

    You will be provided with the inspection reports which will highlight the inspecting officer's decision on how the risk rating, compliance level and star rating has been determined as part of the licence issuing process.

    The appeal must be made in writing within 21 days.

    It will be assessed and determined by an appointed licensing officer (not the same officer who carried out the inspection). If you disagree with the outcome of the appeal you can challenge it by way of judicial review.

    If the appeal process involves another inspection and the outcome of the appeal does not result in a higher star rating being awarded, you will have to pay the fee for re-inspection.

    We advise discussing the matter the inspecting officer before making an appeal.

    If you accept the star rating you're awarded, but then make improvements to achieve higher standards you can apply for a re-inspection. There will be a fee for this.

    The Council must refuse to issue a licence if it considered that the applicant can't meet the licence conditions, the granting of a licence will have a negative impact on animal welfare or if the level of accommodation, staffing, or management is inadequate for the well-being of animals.

    A licence cannot be issued to an applicant who is disqualified.

    The applicant will have the right of appeal to a First-tier Tribunal within 28 days of the decision notice.

    The new Regulations introduce a range of enforcement powers to allow the Council to issue a suspension, variation or revocation notice where conditions are not being complied with; there is a breach of the regulations or issues relating to the protection of the welfare of an animal.

    Will Tacit Consent apply?

    No, it is in the public interest that the council must process your application before it can be granted. We aim to process applications within 10 weeks of receiving them, but if we don’t meet this target your application won’t be granted automatically. This means that you can’t start the activity of selling animals as pets until a licence has been granted.

  7. What happens if my application is refused?

    We must refuse to issue a licence if:

    • the applicant can't meet the licence conditions
    • the granting of a licence will have a negative impact on animal welfare
    • the level of accommodation, staffing, or management is inadequate for the well-being of animals.

    A licence cannot be issued to an applicant who is disqualified.

    You have the right of appeal to a First-tier Tribunal within 28 days of the decision notice.

    The new Regulations introduce a range of enforcement powers to allow us to issue a suspension, variation or revocation notice where conditions are not being complied with i.e. there is a breach of the regulations or issues relating to the protection of the welfare of an animal.

  8. Trade Associations

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