Taxis and Private Hire Drivers/Vehicles

Report an issue with a taxi

Unfortunately, from time to time, the behaviour of a taxi driver or operator may fall below the high standards we expect of them.

Issues we can help you with:

Overcharging for a journey
Smoking in a vehicle
Parking in a disabled bay
Private hire vehicle parked in a taxi rank
Condition of a vehicle
Driver not wearing their ID badge
No plates on a licensed vehicle
Driver was late or didn’t turn up
Driver was rude or abusive
Operator was rude or abusive
Taxi booked through an operator didn’t arrive
Misquote of a fee
Lost property

How do I report an issue?

Lost property:

If you have left something in a taxi and you pre-booked your journey, we recommend that you contact the operator you booked with. This way you can arrange to collect the item if found.

If the item you have lost is valuable, such as a phone, laptop, jewellery, wallet or official documents, the taxi driver must take these to a police station within 48 hours of finding.

Contact Avon and Somerset Constabulary to report an item of lost property, or to check whether an item has been handed in, using the non-emergency telephone number, 101.

Issues that need to be escalated further:

Speeding drivers
Use of mobile devices
Drivers cutting up other road users
Parking on the road
Dangerous driving
Assault

You will need to direct these complaints to the relevant authority, i.e. the Police.